NAICS
561422 Telemarketing Bureaus and Other Contact Centers
Overview
This U.S. industry comprises establishments primarily engaged in operating call centers that initiate or receive communications via telephone, facsimile, email, or other communication modes for purposes such as: (1) promoting products or services, (2) taking orders, (3) soliciting contributions, and (4) providing information or assistance regarding products or services. Telemarketing bureaus and other contact centers provide these services on behalf of clients and do not own the products or provide the services that they are representing, or they serve other establishments of the same enterprise.
Alternate descriptions
- Customer service call centers
- Floral wire services (i.e., telemarketing services)
- Online customer service centers
- Telemarketing bureaus
- Telemarketing services on a contract or fee basis
- Telephone call centers (e.g., customer service centers, telemarketing services)
- Telephone solicitation services on a contract or fee basis
- Wire services (i.e., telemarketing services), floral
Related NAICS
- Answering telephone calls and relaying messages--are classified in U.S. Industry 561421, Telephone Answering Services;
- Wholesale or retail sales--are classified in Sector 42, Wholesale Trade, or Sector 44-45, Retail Trade;
- Providing automated data processing services and computing infrastructure for call centers--are classified in Industry 518210, Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services;
- Providing restaurant meal and grocery order and delivery services (i.e., independent order and delivery services)--are classified in Industry 492210, Local Messengers and Local Delivery;
- Organizing and conducting charitable fundraising campaigns on a contract or fee basis, that may include telephone solicitation services--are classified in U.S. Industry 561499, All Other Business Support Services; and
- Gathering, recording, tabulating, and presenting marketing and public opinion data, that may include telephone canvassing services--are classified in Industry 541910, Marketing Research and Public Opinion Polling.
Businesses
Top carriers
- Hartford Fire & Cas Grp
- Travelers Grp
- Zurich Ins Grp
- Amtrust Ngh Grp
- Berkshire Hathaway Grp
- American Intl Grp
Top agents
Cross reference
Industry codes related to NAICS 561422: general liability, SIC, and state or NCCI class codes.
General Liability (GL)
47367 Sales or Service Organizations
SIC
7338 Secretarial and Court Reporting
NCCI Class Code
8810 Clerical Office Employees NOC.
CA Class Code
8810 Clerical Office Employees NOC.
DE Class Code
0953 Office
MI Class Code
8810 CLERICAL OFFICE EMP; DRAFTING EMP; BANK TELLERS; LIBRARY OR MUSEUM EMP
NJ Class Code
8810 Clerical Office Employees NOC.
NY Class Code
8810 Clerical Office Employees NOC.
PA Class Code
0953 Office
TX Class Code
8810 Clerical Office Employees NOC.
Market report
No report available
