NAICS
561422 Telemarketing Bureaus and Other Contact Centers
Overview
This U.S. industry comprises establishments primarily engaged in operating call centers that initiate or receive communications for others via telephone, facsimile, email, or other communication modes for purposes such as: (1) promoting clients' products or services, (2) taking orders for clients, (3) soliciting contributions for a client; and (4) providing information or assistance regarding a client's products or services. These establishments do not own the product or provide the services they are representing on behalf of clients.
Alternate descriptions
- Customer service call centers
- Floral wire services (i.e., telemarketing services)
- Order-taking for clients over the internet
- Telemarketing bureaus
- Telemarketing services on a contract or fee basis
- Telephone call centers
- Telephone solicitation services on a contract or fee basis
- Wire services (i.e., telemarketing services), floral
Related NAICS
- Answering telephone calls and relaying messages to clients--are classified in U.S. Industry 561421, Telephone Answering Services;
- Organizing and conducting fundraising campaigns on a contract or fee basis, that may include telephone solicitation services--are classified in U.S. Industry 561499, All Other Business Support Services; and
- Gathering, recording, tabulating, and presenting marketing and public opinion data, that may include telephone canvassing services--are classified in Industry 541910, Marketing Research and Public Opinion Polling.
Businesses
Top carriers
- Hartford Fire & Cas Grp
- Travelers Grp
- Amtrust Ngh Grp
- Zurich Ins Grp
- Berkshire Hathaway Grp
- American Intl Grp
Top agents
Cross reference
Industry codes related to NAICS 561422: general liability, SIC, and state or NCCI class codes.
General Liability (GL)
47367 Sales or Service Organizations
SIC
7338 Secretarial and Court Reporting
NCCI Class Code
8810 Clerical Office Employees NOC.
CA Class Code
8810 Clerical Office Employees NOC.
DE Class Code
0953 Office
MI Class Code
8810 CLERICAL OFFICE EMP; DRAFTING EMP; BANK TELLERS; LIBRARY OR MUSEUM EMP
NJ Class Code
8810 Clerical Office Employees NOC.
NY Class Code
8810 Clerical Office Employees NOC.
PA Class Code
0953 Office
TX Class Code
8810 Clerical Office Employees NOC.
Market report
No report available
