This U.S. industry comprises establishments primarily engaged in operating call centers that initiate or receive communications for others via telephone, facsimile, email, or other communication modes for purposes such as: (1) promoting clients' products or services, (2) taking orders for clients, (3) soliciting contributions for a client; and (4) providing information or assistance regarding a client's products or services. These establishments do not own the product or provide the services they are representing on behalf of clients.

• Customer service call centers
• Floral wire services (i.e., telemarketing services)
• Order-taking for clients over the internet
• Telemarketing bureaus
• Telemarketing services on a contract or fee basis
• Telephone call centers
• Telephone solicitation services on a contract or fee basis
• Wire services (i.e., telemarketing services), floral